The customer experience is always central to the value Western Alliance delivers for clients. Now, investments in fast-moving digitalization are powering even more synergies, cost-savings and convenience for our business clients – all core to a great banking relationship.
"Our focus is on continual technology advancements designed to simplify life for our customers," says John Peckham, EVP and Chief Information Officer, Western Alliance Bank.
From fast and flexible mobile banking solutions and automated tools to fight fraud to systems that optimize payments and receivables, the bank's enhanced digital resources help clients succeed.
No matter which banking channels clients choose, Western Alliance differentiates the experience with comprehensive, hands-on training and advisory support.
Western Alliance works hard to understand our customers' businesses. This is a strength that helps us solve client problems and tailor smart, effective solutions, so they can increase their level of efficiency."
Chief Product Officer
Western Alliance Bank
It turns out that technology is essential, even in a natural paradise like Hilton Head in South Carolina's famed Lowcountry. For IMC Resort Services, one key to ensuring the experience is nearly as perfect as the scenery for more than 10,000 condo owners is the seamless interface with Alliance Association Bank.
"We wouldn't be where we are without our bank," says Ron Fenstermaker, CEO, IMC Resort Services. "They bring us advanced systems that give us internal efficiencies, so we can focus on taking care of our properties and our customers."
IMC chose the bank because of its tech-forward solutions for community management companies. The bank's ConnectLive platform integrates with the industry-specific Village Management Software to automate the business' complex administrative infrastructure that handles billing, accounting and banking for each of its client communities.
Grounded in operational efficiency, IMC has been able to grow by emphasizing customer service, adding nearly 40 new communities for a total of 80+, since beginning its relationship with Western Alliance's Alliance Association Bank in 2010.